We read everything that comes in. The fastest way to get a useful reply is to tell us which guide you are looking at and what specifically did not work.
We aim to reply within three business days.
What to include
For a correction or a question about a specific job, these details make the difference between a generic answer and a useful one:
- The guide you were following (a link or the title)
- The exact material or product — brand and model, or the flooring finish, fabric composition, or stone type
- What you did, and what happened instead of what you expected
Reporting an error
If a guide is wrong, tell us and point to the source if you have one. Manufacturer specifications change and we would rather correct a page than leave it standing. Confirmed corrections are made in place and noted at the foot of the article.
What we cannot help with
- Diagnosing a fault remotely on a specific unit — that needs someone in the room with it
- Gas, main-panel electrical, structural, asbestos or refrigerant work, for the reasons set out in our disclaimer
- Guest posts, link insertions and paid placements. We do not accept them, and these emails are not answered.
Advertising
For advertising enquiries, use the same address with “Advertising” in the subject line.